Order Processing

First, follow the order link. Read the product description, then choose the license option and fill the “License To” field. If you do not know what “License To” means, read the next question. The second page asks you to fill the address information, and the third page asks for the credit card information. Click submit. If there is a typing error or fraud detected, the field in error is displayed in red. Correct it and submit again. If everything is correct, you will receive an email containing the download URL and registration information. Print the email as your receipt. Download the product and install it. That is all.

Here comes one important part: your email address. Since all the communication is based on email, please make sure that you typed correct email address and your email server does not blocks emails from Morovia.com. If you do not receive any email in one hour, call us or send an inquiry to sales@morovia.com.

The license to field is designed for these people who order the software for others or for the company. The “License To” field is an important field and used to generate registration code. If you are ordering the software for your employer, you may fill the field with your employer’s name.

We use Secure Sales Server technology (S3) on every transaction they process. SSL encrypts the transmissions from both our e-commerce server as well as your computer. The transmission from the server forms a matched pair with the transmission from your computer, so that only data to and from these sources can be valid. If you are using Netscape 1.0 or later or Microsoft Internet Explorer 1.0 or later as your web browser, your transactions are fully encrypted and secure when you buy through Morovia Web Store. You'll know that it is secure when you see a full yellow key in a blue box in the lower left-hand corner of your Netscape browser. If you use Explorer, you'll see a full "lock" in the status bar. If you use another type of browser, you'll still be able to place an "un-secure" order if you wish.

Recently (after the breakout of sup-prime mortgage crisis in the U.S. in year 2007) Visa and Master card issuers started to charge additional fees on purchases made in foreign countries, even this charge was made in the same currency that the card was issued. For example, a US card holder purchases from a Canadian merchant, and the transaction was done in U.S. dollars. A typical charge ranges from 1% to 3%. We have no control over this fee, and can not absorb this fee. Contact your bank to find how much your bank will charge you on foreign purchases.

The following information is obtained from a public source, and we welcome any additions:

1. Banks charge 3% on all foreign transactions, even in U.S. dollars: MBNA/Bank America, Wells Fargo, Chase, US Bancorp.
2. Banks charge 1% on US dollar purchases: Citibank, HSBC, Providian Financial, Nordstrom, Target.
3. No charges: Capital One.

The primary delivery method is digital delivery (download). If you need software in CD-ROM format, at the checkout page specify delivery option other than download (this can only be done via Morovia Web Store).

If you order through Morovia Web Store, you can print the order confirmation as your invoice. If this does not satisfy your accounting department, write to orders@morovia.com to request invoice in PDF format. We can also mail hard copy invoice to you if required.

If you are ordering from our partners such as regnow, request the invoice from them instead as they are the retailer in those cases.

If you are not comfortable with passing credit card information over the Internet, you may (a) fill the order form and fax to us; or (b) fill the order information online and call us to pass the credit card information. Our business hours are 9AM to 5PM Eastern Standard Time. To ensure that we receive the correct information on file, please fill the order information first before calling us.

Your credit card number may be reported from our payment gateway to have fraudulent activities in the past.  In addition, we also keep a list of all past customers who made fraudulent purchases based on our own assessment. To ensure that you can always order merchandises online at the lowest cost and in a timely manner, we recommend that you always contact the merchant first when a dispute arises. We have toll-free numbers accessible in business hours and we answer all email inquiries within 12 hours.

As the last resort, you may try to order with another credit card, or you can send a check/money order to us.

Our main office is located in Toronto, Canada. As a result, we charge GST (HST in some provinces) on purchases by all Canadian customers. PST is collected on purchases made by Ontario residents. We do not charge any tax if you reside in other states/countries.

If you buy from our resellers, they may have different rules on the sale tax depending on their locations.

The regular shipping takes 5 to 10 business days to arrive for US and Canada customers. Overseas shipping takes even longer. Canada postal office is our primary carrier and you can look up the timeframe at http://www.canadapost.com . For customers outside Canada, please be aware that the delivery charges do not include local duties and taxes. The recipient will be responsible for these charges that are customarily collected at time of delivery.