Benefits of Choosing Morovia Products over Competition

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Benefits of Choosing Morovia Products over Competition

Postby glitch on Mon Feb 08, 2010 5:35 pm

We are a small software company that focus on developing barcoding solutions. As a potential customer you might wonder what the benefits buying from us. Well, check out the following things:

  • Bug Fix Policy. We do not charge customers for bug fixes. At Morovia we believe that it is obligated for a software company to make bug fixes free to customers that bought the software. If you find a bug in our software, contact us. If we can't fix it, we will refund the purchase immediately. Many of our competitors do not even list their bug fixes in the web sites. And you will be wrong if you think that their products are bug-free. If you monitor their product releases, you will find that they release new versions (most are just bug fixes) quite often, but you have to pay again and again.
  • Support Policy. Do they have an online, free-to-access support forum? Do they answer questions even after the default support period? Send them an email or give them a call to find out how fast they respond to your question. At Morovia, we answer calls through our toll-free number (available throughout US and Canada) in business hours.
  • Do not buy software if they do not offer a trial version available on their web site. You might want to think about why they do not offer a trial version. Most likely that their software has not been updated for many many years.
  • Check return policy. Morovia will refund your purchase within 30 days if you are not happy with our software. No question is asked. Just give us a call or send an email. You are not required to fill any forms.
  • Check the pricing. Do they offer a bulk discount on Corporate or Developer Licenses? Even the software appears to be cheap, you may find that you will have to pay more over time. Morovia offers Corporate License on many font products - and the license is one-time price for permanent use.
  • Check product documentation. All Morovia products released after 2005 have their user manual available in PDF, Html Help and Online Help formats. Compare our offering with our competitors and you will see a big difference! You can find our product manuals at http://mdn.morovia.com/manuals/.
  • Do they document bugs and workarounds. Check their Knowledge base site to find out. Morovia's Knowledge Base site is available at http://mdn.morovia.com/kb/.
The information above is provided "AS IS", with no warranties, and confers no rights.
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glitch
Support Engineer
 
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Joined: Wed May 14, 2008 2:42 pm

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