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As a current Morovia software user, you have many options for technical assistance.
In addition to any support and training available through on-line resources,
Morovia has instituted the Priority Support Program.
The following support options are provided without charge:
When you purchase our software, you also enroll into our standard support
plan, which includes unlimited phone and e-mail support within 180 days
after the purchase. We consider that this support is sufficient for most users,
as our software is usually small and you should be able to integrate with
your application within the timeframe.
The standard support is available on software that are currently supported.
The old version is supported for two more years after a major release is published.
If you need support beyond 180 days, or want to access our support in
priority, you can purchase Extended Update and Priority Support Service (EUSS).
EUSS includes the following benefits:
- Unlimited telephone and email access to Morovia technical support
engineers. In addition to answering installation and usability questions,
our support engineers also answers questions related to barcode knowledge
and application integration.
- Delivery of new major releases, including bug fixes, product
enhancements and new documentation.
- Notification of new releases via email.
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